Fair practices code, grievance redressal, and privacy policies.
Shreeyansh Edufin operates in strict alignment with Reserve Bank of India (RBI) Fair Practices Code guidelines, digital lending norms, and Indian Information Technology data protection standards.
Fair Practices Code (FPC)
Shreeyansh Edufin adheres to transparent, ethical, and non-discriminatory lending standards across all four product verticals. Our Fair Practices Code governs every stage of the borrower lifecycle:
- Application & Key Fact Disclosure: Every loan sanction letter is accompanied by a clear Key Fact Statement specifying the sanctioned principal amount, annualised rate of interest (reducing balance), repayment tenure, monthly EMI, processing charges, and penal interest terms.
- Disbursement & Notice of Changes: Disbursement schedules follow the terms agreed in the loan contract. Any revision to benchmark interest rates or servicing charges is communicated to the borrower in writing in advance and takes effect only prospectively.
- Ethical & Non-Coercive Collections: Shreeyansh Edufin and its lending partners strictly prohibit intimidation, harassment, unscheduled late-hour visits, or inappropriate language in collection communications. All servicing interactions are conducted respectfully within stipulated banking hours.
- Strict Zero Advance Fee Policy: Neither Shreeyansh Edufin nor any authorized representative ever collects upfront cash, security deposits, or advance processing fees prior to sanction. Legitimate processing fees are deducted only from the disbursed proceeds.
Customer Grievance Redressal Mechanism
We maintain a structured three-tier escalation framework to ensure prompt, accountable resolution of borrower queries and complaints:
For initial inquiries regarding application status, repayment receipts, NOCs, or statement requests, contact our primary customer support desk with your loan reference number:
If your concern is not resolved satisfactorily at Tier 01 within 48 working hours, escalate directly to our designated Grievance Redressal Officer:
If your complaint remains unresolved after 30 calendar days from initial filing, or if you are dissatisfied with the final response from Tier 02, you may lodge a complaint under the Reserve Bank – Integrated Ombudsman Scheme (RB-IOS) via the official portal at cms.rbi.org.in.
Privacy Policy & Data Protection
We safeguard applicant and borrower data in compliance with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023:
- Purpose-Bound Collection: Personal identification records (PAN, Aadhaar), academic/professional credentials, income tax filings, and bank statements are collected solely for credit underwriting, KYC verification, loan servicing, and statutory bureau reporting.
- Prohibition on Commercial Data Sharing: We never sell, rent, or monetize applicant contact details or financial records with third-party telemarketing networks or lead aggregators.
- Cryptographic & Access Security: All digital transmissions are encrypted using 256-bit TLS/SSL protocols, and applicant documents are stored within role-restricted environments.
- Consent Revocation & Data Retention: Applicants may revoke marketing consent at any time or request erasure of uploaded inquiry records, subject to statutory record-retention mandates applicable to active or closed loan accounts.
Terms of Website Use
The interactive EMI calculators, amortisation tables, eligibility estimators, and indicative rate schedules published on this website are provided for financial planning and informational purposes. While Shreeyansh Edufin endeavours to maintain accurate and up-to-date tariff disclosures, final credit sanction, interest rates, processing charges, and repayment terms are governed strictly by formal credit underwriting and the executed Loan Agreement. Any disputes arising in connection with the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Ghaziabad, Uttar Pradesh, India.
Require clarification on our regulatory disclosures?
Reach out directly to our compliance and customer servicing desk in Ghaziabad, Uttar Pradesh.